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Cleanica Customers Bill of Rights

Nov 16th 2007
We want all of our customers to understand how we do business. The following is what you can expect everytime we provide service for you, and sometimes when we don't.
  1. Timely appointments. We give exact appointment times with a 1 hour window to allow for traffic or any other unexpected delays. If an unexpected situation occurs it is our duty to inform you of changes and make sure we can provide our service at your convience.

  2. Your quoted price will never change! When we quote you a specific price, that is the price for that service. The only time your price will change is when you add additional services which are always optional.

  3. Knowledgable technicians will perform the service. Our least experienced technican has over 10 years under his belt. Not many "big box" companies can offer this same level of experience.

  4. Satisfaction guaranteed. We will always make sure our service meets or exceeds your expectations. We believe overperforming is the best thing a business can do for it's customers.

  5. We will never use checmicals that are harmful to you or your loved ones. Our goal has always been to provide the safest form of carpet cleaning in the industry for our customers.

  6. Our technicians will always inspect your carpets and advise you of the best solution to make sure you are able to maintain the beauty of your carpet for the future.

  7. We will always strive to pass as much savings on to you as possible. We spend less on marketing by making sure all of our customers get the best service possible. When you tell a friend about us and they use us, we will give you credit towards your next cleaning. We would rather pay you than some faceless advertiser.

  8. We will always offer you our years of knowledge at no charge. If we know a way that you can easily maintain your carpets without using our service, we encourage it! Our concern is your carpet and health, our business thrives on our customers being the most educated in the industry. If you can stop a problem before it becomes a disaster we want you to have that knowledge, even if it means we don't get paid for it.
Take a look around, we encourage you to see what every other carpet cleaners offer. Once you know how different we are, we know the choice is obvious. As always we look forward to your business.

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