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Monday - Thursday 8am - 4pm
Friday and Saturday 8am - Noon
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Currently we are collecting feedback from our customers.
We will be listing some of the comments in the near future.

Feedback Questionnaire

Thank you for taking the time to give us feedback on our service. We use this information to provide the best service possible for all our customers.
Please enter the Work Order number located at the top right of the copy you received.
  1. Prior to your carpets being cleaned. How high were your expectations?
    I was extremely certain they would come completely clean
    I was somewhat certain they could be cleaned
    I was unsure of how clean they would be
    I had no expectations
  2. Would you say the customer service representatives you spoke and dealt with prior to your appointment were friendly and knowledgeable?
    Yes
    No
  3. After our technician cleaned your carpets. How well were your expectations met?
    I was 100% satisfied and felt they exceeded my expectations
    I was 100% satisfied
    I was satisfied with the cleaning but it did not meet my expectations
    I was unsatisfied with the cleaning and it did not meet my expectations
  4. Did you find the technicians appearance to be professional?
    Yes
    No
  5. Was the technician knowledgeable and friendly?
    Yes
    No
  6. Did the technician review our maintenance plan with you?
    Yes
    No
  7. Did the technician call to your attention any additional services that may have been needed in order to provide a complete and thorough service?
    Yes
    No
  8. Did the technician take the time to explain why additional services were needed?
    Yes
    No
  9. Did you feel the price paid was fair for the service you received?
    Yes
    No
  10. On a scale from 1 to 10, 1 being the lowest please rate your satisfaction with the following.
    Customer service of those you spoke with prior to the service

    Friendliness of the people you spoke with prior to the service

    Knowledge of the people you spoke with prior to the service

    Appearance of the technician and helper at time of service

    Friendliness of the technician and helper at time of service

    Knowledge of the technician and helper at time of service

    Price of the service

    Overall experience with our company and it's employees
  11. If a friend, family member, or co-worker where to ask you for a referral on a service we provided. How likely would you be to recommend us?
    Extremely likely
    Somewhat likely
    Not likely at all
  12. Do you have any other comments, questions, or recommendations you would like to make?
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