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The Works
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We're breaking the mold again!
Time and time again we hear the same complaint about the carpet cleaning industry in general, "I always pay more for carpet cleaning than I was originally
quoted". There are reasons for this problem, some good some bad. Unfortunately neither reason ever leaves the customer with a good impression.
The past is gone!
We already guarantee our price won't change for the cleaning, unless an additional service is added by the customer at the time of cleaning. We never
charge more to clean a spot because it is more heavily soiled ever. Unlike some other companies who charge more just for cleaning heavily soiled areas.
We do offer two additional services which are optional for our customers a deoderizer/germicide treatment and a soil retardant. Always in the past we left
those optional services up to the descretion of the technician dependant on the severity of the issue at the customers home. As this is the norm in the
carpet cleaning industry.
We are providing the solution!
We are now offering "The Works Guarantee". When you call us for a quote ask for "the works". We will then give you a quote which includes all our services
we offer (cleaning, deoderizer, and soil retardent). Our guarantee to you is this...
Even more benefits!
Not only will you receive our best possible service and and completely guaranteed price. Anytime in the following 6 months after your service
we will do the same exact service for you for half price!
How is that possible?
Regular maintainance is the #1 most important way to keep your carpets looking great. When we come back and clean within 6 months of the last cleaning
it is easier for everyone. It allows us to keep your carpets looking their best before too much time has elapsed between cleanings.
What if I don't need all the services you provide?
This happens, sometimes people don't need a deoderizer treatment. We understand that! The guarantee works the same, we will quote you "the works", at the
time of the service let the technician know you aren't sure if the deoderizer is necessary. The technician will then assess your carpet and give you his
expert advise. You still have the right to ask for no deoderizer and the technician will then discount your quote appropriately. In order to get the
6 month cleaning at 50% we require the carpet protectant.
Do I still get the satisfaction guarantee?
YES! If for any reason after our cleaning if you are not satisfied we will come back and make it right. This will not affect the 6 month cleaning price
or any other aspect of our service guarantees. We got you covered!
So how do I take advantage of this great offer?
Easy...
Frequently Asked QuestionsWhat if I get the works guaranteed price and then decide to add on other rooms, upholstery, or blinds when the technician arrives?
The works guarantee only applies to carpet cleaning, so if you add a room the technician will be able to easily give you a new
works guaranteed price. That price will then be the basis for the guarantee, 50% of that quote will be the price of your 6 month
service. Upholstery and blind cleaning are not included in the works guarantee because we already have one set price for those services
which never change and include everything.
What if a technician suggests other services when he arrives?
We take great pride in offering a complete service. If a technician notices that your upholstery or blinds need attention, they will point this
out to you. Not to change your price, but to make sure they have provided the most thorough service possible. If you are not interested in those
services, tell the technician no thank you. We provide those suggestions for your benefit, our technicians want to make sure you understand there
are possible issues that you may want resolved. If you decide to take the technicians advise they will then give you a price for those services
and you can decide at that time whether you feel comfortable having that service provided. Those additional services are not a part of your works package
and will be considered a completely seperate service.
The idea sounds nice but the price seems a little bit much.
Comparing prices for carpet cleaning is tricky. The average customer is bombarded with all kinds of offers for carpet cleaning that are too good to be true.
We provide a great guide on how to get the "true price" of carpet cleaning in our blog. We suggest everyone read this to learn how that offer for
$5 a room easily turns into much much more when dealing with these "low price" carpet cleaning companies. We are not scared of our prices like many companies.
Our price reflects the quality of service we provide and is very competitive in the industry. The difference between us and the other companies is only the
truth. We want you to be informed and know how much you will need to spend for our services upfront. Instead of relying on deception in our pricing
just to "get in the door" like much of our competition. If you value honesty and great service we are here for you. If you prefer the suprise price
feel free to use another service. We'll still be here in the future to provide the real service you deserve.
Can I combine the works guaranteed price and a special you offer.
Our works guaranteed price has been carefully analyzed to make sure we are giving you the best possible price always. You can consider it
our best special that is always available. So we can not combine the works guarantee with any other special we have. We will take the time to
listen to your needs and make sure that any service we provide is the right price for the right service.
I have other questions, who do I talk to?
Give us a call we are always happy to answer any questions you have and will take the time to make sure you get the right service, even if
we don't provide it.
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